Our Policies | Private Chef Gerda Muller

Direct Booking Policy and Customer Terms

For bookings made directly through www.privatechefgerdamuller.com or by direct written confirmation with Private Chef Gerda Müller.

Important: These terms are designed for direct bookings with our business.

These terms apply to private chef services booked directly with Private Chef Gerda Müller through our website, direct email, direct message, telephone, or written quotation acceptance.
They apply to one-off dinners, celebrations, holiday-let dining, brunches, tasting menus, and similar in-home or hired-location chef services unless a separate written agreement says otherwise.

Customers send us their event details, including date, location, guest numbers, occasion, dietary requirements, and any practical notes that may affect the service.
We then prepare a tailored menu proposal and quotation.
A booking is only treated as confirmed once we have accepted the booking in writing and the required payment has been received.
Please check all details carefully at the point of confirmation, including date, address, guest numbers, menu choices, timings, and restrictions.

The confirmed price will normally include menu design, ingredient sourcing, travel within the agreed area, food preparation, on-site cooking, agreed table service style, and standard kitchen clean-down after service.
Additional items may be charged separately where relevant. These can include service staff, specialist hire items, premium crockery or glassware, drinks, celebration cakes, unusual sourcing requests, excessive travel, or significant location-based complications.
Depending on the menu and guest requirements, some elements may be prepared in advance off-site so that food can be finished and served properly on the day.

Customers must tell us about all allergies, intolerances, dietary requirements, and significant dislikes before booking and must update us promptly if anything changes.
We will do our best to accommodate dietary needs where reasonably possible, but the customer remains responsible for making sure all restrictions have been declared accurately and in full.
If severe allergies are involved, we may need extra discussion before accepting the booking.
Where a safe service cannot be guaranteed, we reserve the right to decline or amend the booking.

The customer must provide safe and reasonable access to the property, kitchen, dining area, and basic utilities needed to perform the service, including water, electricity, and a clean workable kitchen area unless otherwise agreed.
Any known parking issues, stairs, access restrictions, gate codes, pets, service lifts, or venue rules must be disclosed in advance.
If the actual location conditions materially differ from what was described and this affects safe or reasonable delivery, we may need to amend the service, delay service, or in serious cases cancel with a fair adjustment based on the circumstances.

For direct bookings, the booking is reserved only once the agreed reservation payment has been received and we have confirmed the booking in writing.
Unless otherwise stated on the quotation, we reserve the right to require either full payment up front or a non-refundable reservation payment with the remaining balance due before the event date.
Where a staged payment plan is agreed, any due dates shown on the quotation or invoice form part of these terms.
If payment is not made on time, we may pause work, release the date, or cancel the booking.

If you need to change your date, guest numbers, location, menu, or timing, please contact us as soon as possible in writing.
We will try to accommodate reasonable changes, but changes are subject to availability, practicality, and any additional cost caused by the amendment.
A requested change is not binding unless we confirm it in writing.

All cancellations must be made in writing by email or another agreed written channel.
If you cancel 15 days or more before the service date, we will refund all monies paid for the booking.
If you cancel within 24 hours of making payment, and the event is scheduled more than 3 days away, we will refund all monies paid.
If you cancel less than 15 days before the service date, payments made are non-refundable.
At our discretion, we may offer a date transfer, partial credit, or goodwill move where circumstances allow, but this is not guaranteed.
Refunds, where due, are normally processed back to the original payment method within 3 to 5 working days of cancellation confirmation.

We take confirmed bookings seriously and will only cancel where necessary due to illness, emergency, force majeure, unsafe conditions, or another material issue outside reasonable control.
If we need to cancel, we will offer one of the following:
- a full refund
- a mutually agreed reschedule
- where appropriate, a suitable replacement solution through our network if available and acceptable to you
If a refund is due following our cancellation, it will normally be processed within 3 to 5 working days.

Quoted prices are based on the guest count, menu scope, timing, location, and assumptions stated in the quotation.
If guest numbers increase, menu scope changes, timings expand, or the location introduces extra travel or staffing burden, the final price may need to be revised.
We may set a latest date for final numbers and confirmed dietary information.
After that point, reductions may not reduce the agreed minimum booking value.

If something is wrong on the day, the customer should raise it with us immediately so that we have a fair chance to put it right during the service where possible.
Any complaint not resolvable on the day should be sent to us in writing within 48 hours of the event, with enough detail for us to review it properly.
We review complaints fairly and proportionately.
Remedies, where justified, may include a partial refund, credit, or another reasonable resolution depending on the issue and evidence.

We are not liable for delay, failure, or cancellation caused by events outside our reasonable control, including serious illness, accident, severe weather, road closure, power outage, venue closure, government restriction, or other force majeure circumstances.
Where possible, both sides should work together in good faith to rearrange the booking or minimise loss.

Bookings under these terms are made directly with Private Chef Gerda Müller as the service provider.
We are not acting as a booking marketplace or intermediary platform for these bookings.
Because this is a direct-booking arrangement, payment methods, communication flow, and booking administration may differ from agency or platform-based services.

Questions about these terms or a confirmed booking should be sent through the contact details shown on our website or on your quotation/invoice.

Prepared for Private Chef Gerda Müller
Version date: 19 April 2026