Our Policies 

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At Private Chef Gerda Müller, we aim to make booking a private chef experience simple, transparent, and stress-free. The following policy outlines how bookings, payments, cancellations, and services are handled.

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Booking & Confirmation

All bookings are confirmed once details are agreed in writing and the required deposit has been received.
This allows us to secure ingredients, schedule preparation time, and reserve the date exclusively for you.

 

Payment Terms

We offer flexible and client-friendly payment options:

• 50% deposit is required to secure your booking

• The remaining balance is payable at the end of the arranged service

• Clients are welcome to pay 100% upfront if they prefer

This approach allows peace of mind while keeping the experience relaxed and personal.

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Cancellations & Changes

We understand that plans can change. Our cancellation terms are designed to be fair to both parties.

• Cancellations made more than 7 days before the event: deposit refundable

• Cancellations made within 7 days of the event: deposit retained to cover preparation, sourcing, and scheduling

• Date changes are accommodated where possible, subject to availability

• If we need to cancel due to unforeseen circumstances, any payments made will be refunded in full.

 

Menu Planning & Dietary Requirements

Menus are designed collaboratively with each client and finalised in advance of the event.

• Dietary requirements and allergies must be declared prior to confirmation

• While every precaution is taken, we cannot be held responsible for undeclared allergies

• Seasonal availability may require small substitutions, always communicated in advance

 

Guest Numbers

Final guest numbers must be confirmed at least 72 hours prior to the event.
Significant changes may affect pricing and ingredient planning.

Access & Facilities

Clients are responsible for ensuring:

• Safe access to the kitchen or preparation area

• Suitable cooking facilities and basic utilities

• Adequate space for hygienic food preparation

We are happy to discuss requirements in advance.

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Food Safety & Hygiene

We operate in line with UK food safety regulations and maintain high standards of hygiene, cleanliness, and professionalism at all times.

Further details can be found on our Health & Hygiene page.

 

Liability

Private Chef Gerda Müller cannot be held responsible for:

• Issues arising from undisclosed allergies or dietary conditions

• Delays caused by factors outside our control (weather, access, utilities)

• Damage caused by pre-existing kitchen or equipment faults

 

Acceptance of Terms

By confirming a booking and paying the deposit, clients acknowledge and accept these terms.

If you have any questions about our policy, please feel free to get in touch — we’re always happy to help.

Last updated: 2026